The Basic Principles Of empire today youtubeI expended the day becoming placed on hold following searching for a correction of a badly put in carpet. Produced the appointment Virtually 2 weeks ahead of, for it to be assessed and repaired and not a soul showed up – Though se bought a get in touch with stating they'd get there within a two hour window….each morning.
On installation working day, I shift each of the smaller knick-knacks, and so on., and vacuumed, to allow them to go the home furnishings. When the installers start off going the household furniture from the lounge above in the kitchen, one of these kicks in excess of my heavy, significant glass Puppy bowl, and put a crack in the brand-new porcelain tile we experienced just laid, in addition to leading to a wonderful drinking water mess.
Your satisfaction is significant to us, and we’re let down to know that your carpet isn't Conference your expectations. We’ve Found your account, and we’ll be in touch along with you Soon to discuss attainable repair choices.
Thank you for bringing your considerations to our attention. We regret to hear about your encounter, and we would like to observe up with you to further go over your concerns.
The installer arrived at three:50 and when he arrived within to consider the place he truly stated “wow, this is a good deal”…..I live in a 1 Bed room condo and don’t have more home furniture than the typical individual! He then instructed me that it might get five-six hours to execute the set up which wouldn’t perform for the reason that my creating only allows work like this to become accomplished among particular hrs and he wouldn’t be done right up until nine:00pm so I had to reschedule. The first customer service rep that I spoke with was totally unhelpful and advised me the earliest readily available set up was the next Monday but that he couldn’t promise a early morning set up. When I referred to as back to talk to a supervisor, Yvette was thankfully beneficial, got the install scheduled for Saturday morning and refunded me ten% of the full cost. Thanks Yvette!
November 10, 2018 at one:22 pm We have now utilised Empire to carpet rooms in my home in earlier a long time; our learn Bed room remaining The newest one particular (6/7/18). We bought a estimate for two other rooms at that time using a decide to do them inside a year from explained day. We even picked the carpet we planned to have installed in the living room. The agent at enough time advised us our quote was superior for the yr. I recently known as the phone number about the agent product sales business to mention we desire to move ahead on among the list of rooms. While I remaining 3 distinct messages, I didn't receive a return simply call. On my past contact I received “voice box entire”. I am able to only assume the consultant not performs for the corporate. I then called the main number (choice 3) twice and was remaining on maintain by the two customer Reps for ten minutes ahead of I hung up.
August 2, 2017 at one:54 pm We Employed Empire Today to install carpet in our office, On July 18, 2017. They not surprisingly took a deposit for our invest in and scheduled installation. The initial team of installers came and determined they did not need to do the job, due to the fact we've been an organization that works, they must operate close to us. We supplied to move many of the furnishings ourselves so as to more info get the job finished, They only walked off The task, stated it was not Completely ready and left. We identified as our salesman and instructed him what happened, he reported the installation staff explained to him it wasn't Completely ready. The salesman understood when he arrived to our enterprise that we might be working and the installation would have to be carried out office by office, the salesman stated his installers would transfer the household furniture also, but we felt we could take a few our employees and help go the home furniture for making there job easier. Several day later a fresh team of installers came, naturally ten am in lieu of 7 am that we had been told they'd be there. They could only reach a small percentage of The task performed because they arrived so late. The 3rd day we experienced installers, Permit’s just say installer given that only (1) confirmed up, right after Listening to us complain he finally got some assistance all-around 2 PM and advised us he experienced to remain late simply because he had A different occupation to head over to the next day.
They don’t even choose to look at the wall and baseboards they ruined. I still don’t have gentle in my bedroom. And also the better part is I’m inside of a wheelchair and will’t to almost all of the plugs. it's been a residing HELL I suppose I will have to get a lawyer to acquire them to fix what they've broken, They can be the worst..
We know your time and efforts is effective, and we regret to listen to you have been inconvenience by a skipped appointment. Please electronic mail us at customersupport@ empire-today.com with the considerations together with the street handle of the scheduled appointment. We look forward to earning things rights for yourself.
Keep in mind, my property is only just at 1200 sq ft, however it's continue to simply a tad more cost-effective than the other 2 offers, and Empire is dependable correct!? Facet Notice: I used to be by no means specified a replica on the deal, it was being emailed to me... By no means Transpired. So we signed, paid, and scheduled.
Immediately after complaining to Empire flooring, they offered to send another person again out to put in new baseboards, After we send out them measurements of rooms wanted and after we receive the provides required to do operate. We shouldn’t should be accomplishing extra work ourselves! The tile in all rooms demands deep cleaned. It really is my impression that someone must have appear out right away and inspected this perform them selves to see the lousy occupation their installers did.
I termed back again working with alternative one this time. I used to be told that Empire’s prices are only fantastic for 30 times & that I would need to possess a product sales representative return to my property for an estimate. I asked for just a quote on these rooms at my June appointment so I would NOT have to spend my precious time repeating this method. Ought to I also mention that this will save time & funds for Empire in journey costs & personnel hrs? To incorporate insult to injuries (metaphorically speaking), I will get an car electronic mail an auto-bot reminder phone 24 hours before my new appointment. Hardly what I'd personally look at top quality customer service. But for The very fact It'll be cruel on the agent, perhaps we received’t be household with the appointment. I’d love to stay with a company which i’ve employed Earlier but Empire, you are making it difficult me to take action yet again.
We know delays might be irritating, and we apologize for your inconvenience. We’re informed that we have discuss your issues, and possess rescheduled your installation for seven/3. We’ll stick to up with you right until an answer is reached.
Not contented, I named CS again and an installation coordinator Trevor was sent out. He inspected The work. He didn't completely agree with my fears I'd with regard to the floors staying not leveled and much too much bounce and provides and instructed me it's to break in, nonetheless he agreed which the ending was a problem of molding and caulking and he authorised a partial kitchen area flooring for being Slash and reinstalled. You sent the original installer back out to caulk gaps, glue floorboards together and redo a partial kitchen. The work he did was terrible. Caulk was different colors, nail marks in the floor transitions, flooring curt much too small. I identified as CS. Moreover, I termed involved that the subfloor from the front entrance wasn't protected and banging back into place immediately after stepping on the ground. You despatched another installer to review The work.