empire today review Things To Know Before You BuyWe’ve go through your review, and so are unhappy to listen to regarding your carpet installation. We regret the delay, and would like to follow up along with you to produce matters proper.
August 16, 2018 at 6:eleven am Now we have experienced Empire install carpet for our property above the a few years. I named in 7/2018 for carpet repair as my Puppy scratched up a little part our master Bed room carpet. Initially, After i named, the agent reported that someone would get in touch with with 24-forty eight several hours…took about a week. Once contacted, Empire explained another person from other department would get in touch with….no contact. I at last acquired a keep of some 1 Just about 4-5 months later on!! At last, I believed we made progress..not! The sales person, immediately after quite a few emails back and forth which includes images of spot needing fix, a date was scheduled for the “maintenance”. I had been told to filter out whole room (couldn’t realize why entire room essential cleared out for patched/fix and questioned it several moments). Service was scheduled, space wholly filter, as well as acquired reminder get in touch with working day prior to. Effectively, working day of appointment, I used to be referred to as and informed that they had to reschedule. I was really upset and referred to supervisor, Tim, who was Unquestionably no enable and “could do absolutely nothing about it”. I demanded to speak to his exceptional, Robert.
We recognize that this issue is annoying for you, and we regret to hear that you've got but to obtain your refund. We’ll even further review your worries, and we’ll be in contact with you quickly.
We sincerely apologize with the delay and recognize your aggravation. We’re knowledgeable that We've got spoken for you, and have rescheduled your installation for 7/three. We’ll continue on to adhere to up with you to make sure that your installation gets done as scheduled.
Thanks for bringing your problems to our notice. We regret to listen to regarding your encounter, and we would like to stick to up along with you to further focus on your concerns.
Plainly sounded suspicious to me so I called customer care to tell them and Joel, who I spoke with was completely unhelpful. He informed me they had no conversation concerning a alter in installation date within the installer (duh, that’s why I had been calling). When I informed him that this was two installs on two distinct days which were the two messed up and unsuccessful, all I got was an apology. There was no initiative for making just about anything suitable and Once i questioned to acquire some kind of discount I had been explained to that he couldn’t do that. Many thanks Empire….
This isn't how we wish installations to go, and we’re worried about your expertise. Please publish to us at customersupport at empire-today.com with the two your account and call information, and mention Headquarters in the topic line so we will go over this even further.
12/6/2017 Wednesday Termed customer service again again ready on supervisor to get online Janice transferred me to Lisa here in Philly and now Justin is searching down my paper function and they're saying the crew on Monday did not submitted the paper operate I however want my a reimbursement and I would like this solved this weekend. No-one understands that I cannot use my kitchen area for cooking as everything from my family room and dining place is in my kitchen.
With no question he acknowledged all the issues and worries I'd. He showed me with a degree how unleveled the floors are and seasoned The problem through the front door. His responses initiated the installation coordinator Trevor to return. He reviewed the perform of the first installer and agreed the get the job done was bad and was apologetic. I walked him through the overall household and reviewed my Total issues once more, and he agreed a whole substitute was necessary. The problem was the subfloor, duration of floorboards, finishing do the job as well as a faulty item at the same time. Inside a brief period of time, Kim from CS known as to convey we are actually approved for a total substitution. She mentioned I'd a single-yr to possess the work scheduled and concluded. I told her my husband was scheduled for surgery Which I would simply call back to generate arrangements right after he was nicely plenty of.
We realize that this has actually been a irritating working experience in your case, and we apologize for the practical experience. We admit your considerations, and we’ll be in connection with you Soon to address your problems.
This installation has long been a nightmare. On October 24 2017, I sat with George Svadeba and purchased two rooms of carpet, honey tone and grand junction. When it had been shipped the grand junction color was incorrect. They installed the honey tone Nonetheless they didn’t provide the changeover which they promised to provide. On November 15,2017 I was told the grand junction aspen could be delivered. I used to be by no means notified that morning as in advance of, when I named they claimed the purchase wasn't in. That was Just about a month right after I purchased it and it nonetheless was not in. They explained they would convey it on Friday Nov seventeen, 2017. They also claimed the transition would arrive also. That Friday they despatched subcontractors and they didnot provide the transition or knew practically nothing over it. Then they mentioned I'd to pay the 500.00 stability before they would start out. I had by now compensated in excess of 3,000 and was insulted mainly because they didn’t communicate english and their interpreter reported that another Woman had not paid the money after they set up the floor so they didn’t rely on me.
We regret to hear about your encounter, and we need to know a lot more. Make sure you Call us at customersupport @empire-today.com with each your problems and call information and facts. You should definitely mention Headquarters in the subject line. We look forward to hearing from you.
March 20, 2018 at 10:03 pm I had carpet installed on Saturday, March 17 and also the installers arrived in and very first question the direct professional requested was how are you shelling out your harmony. I stated by means of credit card and he said he required it at once. This struck me odd as whynshould I purchase a work if it isn’t finished And just how do I know click here which kind of work was gonna be accomplished? The guide laborer spoke damaged English and his worker spoke no English in the least. The lead laborer claimed to me you might be likely gonna have to Slice your doorways in Every single room and After i asked why he reported carpet was thicker….I reported no It's not necessarily. He stated allow me to Check out and took a razor blade to my carpet. I assumed to myself perfectly he far better hope new carpet is all right with no cuts to my doors as he just distorted my aged carpet. That they had their Spanish new music blasting in my home at the same time While it had been my vacation St. Patrick’s Day and my partner and I could not even listen to our parade on Tv set because of their audio blasting. They eliminated my previous carpet and threw it out my prime ground window and designed a large number in my driveway and didn’t hold the courtesy of cleaning it up in the occupation. I went upstairs to determine how they had been undertaking they usually didn’t transform any of the existing padding in almost any of my closets Once i asked why they explained no need —- I claimed to myself why here did I purchase padding??? They Slash The brand new carpet out my driveway and purchased it in piece by piece room by room. We just experienced our property painted, I went upstairs and a number of other several hours later on identified marks on my wall and questioned what transpired.
We’ve go through your publish, and we’re let down to listen to that your knowledge did not fulfill your anticipations. This isn't the extent of support that we assume for our clients, and we’ll be in contact with you shortly to even more discuss your fears.